99 Ecuadorian roses bouquet (Middle heart vesion)

Flower Delivery Melbourne

We are a Melbourne Florist and offer delivery in the Greater Melbourne area with charges starting from $15.00 and will vary on the distance of the delivery location or Pick Up Free.
CBD: 228 La Trobe Street
Doncaster: Westfield Doncaster
Boxhill: 826-830 Whitehouse Road

*Fresh Flower has to been pre-ordered. Call/ Text us 0466576326 Or Whatsapp us. Free delivery for most Eastern suburbs and Free delivery for CBD & surrounding.

The according delivery fee will be showed and added when you are on the check out page.

Delivery on Weekdays

From Monday to Friday (excluding Public Holidays), customer online orders that are placed BEFORE 12:00 pm for business deliveries and BEFORE 1:00 pm for residential deliveries can usually be delivered on the same day. However, we regret to advise that we cannot guarantee specific delivery times. We will strive to the best of our abilities and scheduling to fulfill customer needs and requirements, but cannot promise to guarantee them.

Delivery on Saturday

Deliveries on a Saturday are available, however we must request that the order be placed BEFORE 11.00am.

Delivery for Sunday or Public Holidays

Yes! We also provide delivery service on Sundays and Public Holidays.

Urgent Delivery Requests

If you require urgent delivery on a Business Day (for example, the order is placed after the above times and requires a delivery on the same day of order) please call us () during our business hours (9am-6pm Monday to Friday) and notify us of this requirement. Please note that additional delivery charges may apply in this case.

If our customers require urgent delivery during a Saturday, Sunday or Public Holiday, it is requested that customers contact us PRIOR to placing the order, as this ensures that delivery times are suitable for both our florist, and for the recipient. Additional delivery charges may apply.

Incorrect Delivery Address

In the case that an incorrect address is supplied, Les Petales is not held responsible. Please enter all details correctly. Additional charges will apply for re-delivery.

If the Recipient is not Home

We request that the recipients are home to receive the flowers, particularly for those in apartment buildings. It is best that dates and times are checked beforehand to guarantee this.

If in the case that there is no one to accept the delivery, our driver will leave the flowers if they deem it safe to do so. However, if our driver finds the location inappropriate or unsafe, we will do our best to deliver after rescheduling to an agreed time; it should be noted that if this is to occur, an additional delivery fee may be charged.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at lespetalesmelb@gmail.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Top Trend Store, you are responsible for the cost of return shipping back to Top Trend Store. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

Best Trends Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at lespetalesmelb@gmail.com.